Refund policy
Refund Policy
At SUPERMOON, we stand behind the quality of our products and strive to provide our customers with the best possible shopping experience. However, due to the nature of our business, all sales are considered final, and no returns or refunds will be granted unless there is a defect or error with the product.
- Manufacturing Defect: If the product has a manufacturing defect that affects the product's quality, we will be happy to offer an exchange.
- Wrong Product: If we have shipped the wrong product, we will offer an exchange for the correct product at no additional cost.
- Damaged Product: If the product has been damaged during shipping, we will offer an exchange for a new product at no additional cost.
Shipping
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.
If your exchange is approved, we will ship the new item to you at no additional cost. You will be responsible for shipping the original item back to us.
Contact Us
If you believe that you have received a defective or incorrect product, please contact our customer service team immediately at SUPERMOONCUSTOMER@YAHOO.COM We will work with you to resolve the issue as quickly and efficiently as possible.
Updated: 11/12/23